Managing Your Telephone Time - Webinar from Dogwise.com on Vimeo.
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Managing Your Phone Time
We all know how much time it takes to return calls from potential clients inquiring about your services. It’s an ongoing dilemma about giving them sufficient information so they’ll trust you and your skills enough to hire you, versus giving away time and information for which you’ll never be compensated.
In this webinar you’ll have the pleasure of hearing from our assistant Tracey, who has helped many of you with customer services issues over the years. Tracey has dealt with at least as many pet owners and pet professionals over the phone as you have, and likely a whole lot more! The three of us will discuss skills, tips and tricks to get the most of your telephone time while avoiding getting sucked into prolonged conversations that don’t produce appointments.
While you may think you can’t afford to hire a “phone person”, we’ll talk about some advantages that can help you recoup the cost, both directly and indirectly.
In our experience, excessive telephone time contributes directly to burn out. If you are having trouble finding the time to return calls in a timely fashion, dread doing so, and find yourself getting short tempered and impatient in your conversations, you may already be well on your way to toast.
Discover some ways to turn that around in this sure-to-be-helpful webinar. Don’t miss it!
